By: Christopher Gonzalez, Esq.
By July 1, 2021, required businesses must publish metrics for each of the following categories of requests, the right to: (1) know; (2) delete; and (3) if applicable, opt out of sale:
- Total requests received
- Total requests complied with in whole
- Total requests complied with in part
- Total requests denied
- Average number of days (median or mean) within which the business substantively responded to requests
- Optional: Requests denied in whole or in part because the request was not verifiable, was not made by a consumer, called for information exempt from disclosure, or was denied on other grounds
Covered businesses must maintain business records for a minimum of 24 months. All businesses, regardless of the public reporting thresholds, are responsible for informing persons responsible for handling privacy inquiries of CCPA compliance of all the requirements and how to direct consumers on how to exercise their rights. A documented training program would meet this requirement.
If you have not posted your metrics…post them as soon as possible. Since the metrics must be publicly posted, many are watching—regulators, consumers and privacy activists, let alone the opportunistic legal practitioners looking to target and sue non-complying businesses. The metrics may be sensitive (i.e., based on volumes of requests or denials) and businesses must publish and prepare for feedback and inquiry, as well as for their next posting.
California is only one of a handful of states (i.e., Virginia, Nevada) that have passed consumer data privacy legislation. With no federal legislation providing a uniform set of rules, businesses must monitor state consumer data privacy law developments and calendar upcoming deadlines.
For more information or assistance with reviewing data privacy for your business, please contact Christopher Gonzalez.
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Leech Tishman Fuscaldo & Lampl is a full-service law firm dedicated to assisting individuals, businesses, and institutions. Leech Tishman offers legal services in business restructuring & insolvency, corporate matters, employment & labor, estates & trusts, intellectual property, litigation & alternative dispute resolution, and real estate. In addition, the firm offers a wide range of legal services to clients in the aviation & aerospace, cannabis, construction, energy & natural resources, healthcare, and hospitality industries. Headquartered in Pittsburgh, PA, Leech Tishman also has offices in Chicago, Los Angeles, New York, Philadelphia, Sarasota, and Wilmington, DE.